2600Hz experienced a minor incident on January 11, 2023 affecting Telephony Services, lasting 3h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 11, 2023, 07:37 PM UTC
Increased Reports Of Call Completion Issues in the EWR zone
- identified Jan 11, 2023, 07:50 PM UTC
Two of our freeswitch servers appear to be experiencing unusually high CPU which may have caused a short period of call disruption. We have paused the servers in question, please let us know if you experience further issues. We are continuing to monitor the situation and dig into the root
- monitoring Jan 11, 2023, 08:13 PM UTC
Call reports are continuing. We have paused the EWR zone in full and are redirecting traffic arriving in EWR to ORD in Kamillio
- resolved Jan 11, 2023, 11:20 PM UTC
All of our clients that reported this issue have gotten back to us and told us its clear now. Full RCA to follow