2600Hz incident

Increased Reports Of One Way Audio Issues in EWR datacenter

Notice Resolved View vendor source →

2600Hz experienced a notice incident on June 15, 2023 affecting Telephony Services, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2023, 03:57 PM UTC
Resolved
Jun 15, 2023, 05:54 PM UTC
Duration
1h 57m
Detected by Pingoru
Jun 15, 2023, 03:57 PM UTC

Affected components

Telephony Services

Update timeline

  1. investigating Jun 15, 2023, 03:57 PM UTC

    We are receiving increased Reports Of One Way Audio Issues in EWR datacenter

  2. investigating Jun 15, 2023, 04:54 PM UTC

    At this time we do believe this is isolated to clients on a single ISP. We are continuing to investigate

  3. identified Jun 15, 2023, 05:28 PM UTC

    We do believe this issue is with a particular peer. We are advertising new BGP routes to attempt to work around this issue

  4. resolved Jun 15, 2023, 05:54 PM UTC

    We have multiple confirmations that our workaround has resolved the issue