2600Hz incident

Increased Reports Of Call Completion Issues using WSS

Minor Resolved View vendor source →

2600Hz experienced a minor incident on January 5, 2024 affecting Telephony Services, lasting 7h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2024, 02:50 PM UTC
Resolved
Jan 05, 2024, 09:59 PM UTC
Duration
7h 8m
Detected by Pingoru
Jan 05, 2024, 02:50 PM UTC

Affected components

Telephony Services

Update timeline

  1. investigating Jan 05, 2024, 02:50 PM UTC

    We are receiving reports of call completion issues over web sockets registered devices including comm.land phones

  2. monitoring Jan 05, 2024, 09:16 PM UTC

    At this time we believe this issue affected clients that were using comm.land AND immediately updated their comm.land software this morning. This issue should now be resolved, we are monitoring the situation to validate.

  3. resolved Jan 05, 2024, 09:59 PM UTC

    We've had multiple customer reports that this issue is now resolved