2600Hz incident

Investigating issues on EWR

Notice Resolved View vendor source →

2600Hz experienced a notice incident on April 9, 2024 affecting Telephony Services, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2024, 09:08 PM UTC
Resolved
Apr 09, 2024, 11:42 PM UTC
Duration
2h 33m
Detected by Pingoru
Apr 09, 2024, 09:08 PM UTC

Affected components

Telephony Services

Update timeline

  1. investigating Apr 09, 2024, 09:08 PM UTC

    We are investigating reports of degraded call services in our EWR zone

  2. monitoring Apr 09, 2024, 11:41 PM UTC

    We have mitigated the issue and our engineers are working to identify the root cause

  3. resolved Apr 30, 2024, 03:24 PM UTC

    This incident has been resolved.