20i experienced a minor incident on August 15, 2026, lasting 1d 10h. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Aug 15, 2026, 05:00 PM UTC
Incident Update: Recovery work continues to progress at our Frankfurt location. Cloud Servers at this location remain unavailable, while CDN traffic continues to be rerouted to alternative locations. Three of the facility’s chillers have now been brought back online and temperatures within parts of the data centre have started to decrease. Temporary cooling equipment has also been deployed, with additional units being delivered to assist the recovery. Engineers continue to investigate the chilled-water system affecting other areas of the facility. Cooling will be restored incrementally as sections of the system are confirmed to be free from further leaks.
- monitoring Aug 15, 2026, 05:00 PM UTC
Incident Update: Recovery work continues to progress at our Frankfurt location. Cloud Servers at this location remain unavailable, while CDN traffic continues to be rerouted to alternative locations. Three of the facility’s chillers have now been brought back online and temperatures within parts of the data centre have started to decrease. Temporary cooling equipment has also been deployed, with additional units being delivered to assist the recovery. Engineers continue to investigate the chilled-water system affecting other areas of the facility. Cooling will be restored incrementally as sections of the system are confirmed to be free from further leaks.
- monitoring Aug 15, 2026, 07:21 PM UTC
Incident Update: Recovery work has made significant progress at our Frankfurt location. Cloud Servers at this location remain unavailable, while CDN traffic continues to be rerouted to alternative locations. The facility operator has confirmed that cooling has now been restored across the majority of the data centre, with temperatures returning to normal operational ranges. Additionally cooling redundancy has returned to normal operating levels. Our equipment remains powered down while we confirm that environmental conditions are suitable for it to be safely brought back online. We are closely monitoring the recovery and will provide a further update as progress is made.
- monitoring Aug 15, 2026, 07:21 PM UTC
Incident Update: Recovery work has made significant progress at our Frankfurt location. Cloud Servers at this location remain unavailable, while CDN traffic continues to be rerouted to alternative locations. The facility operator has confirmed that cooling has now been restored across the majority of the data centre, with temperatures returning to normal operational ranges. Additionally cooling redundancy has returned to normal operating levels. Our equipment remains powered down while we confirm that environmental conditions are suitable for it to be safely brought back online. We are closely monitoring the recovery and will provide a further update as progress is made.
- monitoring Aug 15, 2026, 07:47 PM UTC
Incident Update: We have begun restoring our network infrastructure at the Frankfurt location following the stabilisation of temperatures. Our engineers are bringing infrastructure back online in a controlled manner and monitoring systems closely as the recovery progresses. Cloud Servers at this location remain unavailable while this work is carried out, and CDN traffic continues to be rerouted to alternative locations. We will provide a further update as more of our infrastructure is restored and services begin to recover.œ
- monitoring Aug 15, 2026, 07:47 PM UTC
Incident Update: We have begun restoring our network infrastructure at the Frankfurt location following the stabilisation of temperatures. Our engineers are bringing infrastructure back online in a controlled manner and monitoring systems closely as the recovery progresses. Cloud Servers at this location remain unavailable while this work is carried out, and CDN traffic continues to be rerouted to alternative locations. We will provide a further update as more of our infrastructure is restored and services begin to recover.œ
- monitoring Aug 15, 2026, 08:23 PM UTC
Incident Update: All infrastructure at our Frankfurt location has now been restored and services are operating normally. Cloud Servers are back online and our network infrastructure has been fully restored. We are continuing to closely monitor the environment and our systems to ensure stability following the earlier cooling incident. We apologise for the disruption this incident has caused and would like to thank everyone affected for their patience and understanding while recovery work was carried out. We will be requesting a full Root Cause Analysis (RFO) from the facility operator to understand the circumstances surrounding the incident and the actions being taken to prevent a recurrence. We will continue monitoring before marking this incident as resolved.
- monitoring Aug 15, 2026, 08:23 PM UTC
Incident Update: All infrastructure at our Frankfurt location has now been restored and services are operating normally. Cloud Servers are back online and our network infrastructure has been fully restored. We are continuing to closely monitor the environment and our systems to ensure stability following the earlier cooling incident. We apologise for the disruption this incident has caused and would like to thank everyone affected for their patience and understanding while recovery work was carried out. We will be requesting a full Root Cause Analysis (RFO) from the facility operator to understand the circumstances surrounding the incident and the actions being taken to prevent a recurrence. We will continue monitoring before marking this incident as resolved.