10to8 Outage History

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10to8 had 15 outages in the last 2 years totaling 254h 58m of downtime — averaging 0.6 incidents per month.

There were 15 10to8 outages since June 6, 2024 totaling 254h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.10to8.com

Minor April 1, 2026

Service Disruption: Smart Messaging, Product Dashboard AI Assistant and Voice Booking

Detected by Pingoru
Apr 01, 2026, 05:21 PM UTC
Resolved
Apr 01, 2026, 06:56 PM UTC
Duration
1h 35m
Affected: SISc Web-ApplicationSISc Web-ApplicationSISc Web-ApplicationSISc Web-ApplicationCommunicationsCommunicationsCommunicationsCommunicationsCalendar SyncCalendar SyncCalendar SyncCalendar SyncWebsite
Timeline · 3 updates
  1. identified Apr 01, 2026, 05:21 PM UTC

    We are currently experiencing an ongoing issue impacting Smart Messaging and the Product Dashboard AI Assistant. We are also experiencing degraded performance on the voice booking name transcription. We have identified the root cause of these issues and are working on a solution.

  2. monitoring Apr 01, 2026, 06:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 01, 2026, 06:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 23, 2026

Partial Communications Outage

Detected by Pingoru
Jan 23, 2026, 10:30 AM UTC
Resolved
Jan 23, 2026, 02:08 PM UTC
Duration
3h 38m
Affected: Communications
Timeline · 5 updates
  1. investigating Jan 23, 2026, 12:49 PM UTC

    We are currently investigating an issue where some communciations are delayed in sending. This includes new appointment confirmations, reminders and ad-hoc messages.

  2. monitoring Jan 23, 2026, 12:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 23, 2026, 01:13 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jan 23, 2026, 01:15 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 23, 2026, 02:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 7, 2025

Delays in report generation

Detected by Pingoru
Aug 07, 2025, 02:29 PM UTC
Resolved
Aug 07, 2025, 02:56 PM UTC
Duration
27m
Affected: Communications
Timeline · 2 updates
  1. identified Aug 07, 2025, 02:29 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Aug 07, 2025, 02:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 17, 2025

Performance Degraded - US Server

Detected by Pingoru
Jul 17, 2025, 03:09 PM UTC
Resolved
Jul 17, 2025, 04:32 PM UTC
Duration
1h 22m
Affected: SISc Web-Application
Timeline · 3 updates
  1. investigating Jul 17, 2025, 03:09 PM UTC

    Performance on the US Server is currently degraded. Some users may be experiencing slow loading times. We are currently investigating this issue.

  2. monitoring Jul 17, 2025, 03:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 17, 2025, 04:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 9, 2025

Delays in Communications

Detected by Pingoru
Jun 09, 2025, 03:24 PM UTC
Resolved
Jun 09, 2025, 05:12 PM UTC
Duration
1h 48m
Affected: CommunicationsCalendar Sync
Timeline · 4 updates
  1. identified Jun 09, 2025, 03:24 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 09, 2025, 03:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 09, 2025, 04:47 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 09, 2025, 05:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 10, 2025

Partial Outage - Slow Loading (EU server)

Detected by Pingoru
Apr 10, 2025, 02:12 PM UTC
Resolved
Apr 10, 2025, 06:00 PM UTC
Duration
3h 48m
Affected: SISc Web-ApplicationCommunicationsCalendar Sync
Timeline · 6 updates
  1. investigating Apr 10, 2025, 02:12 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 10, 2025, 02:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 10, 2025, 02:54 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Apr 10, 2025, 05:37 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Apr 10, 2025, 05:55 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Apr 10, 2025, 06:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 10, 2025

Severely degraded performance - US Server Only

Detected by Pingoru
Mar 10, 2025, 12:45 PM UTC
Resolved
Mar 10, 2025, 04:11 PM UTC
Duration
3h 26m
Affected: SISc Web-ApplicationCommunicationsCalendar Sync
Timeline · 3 updates
  1. investigating Mar 10, 2025, 01:20 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 10, 2025, 01:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 10, 2025, 04:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 16, 2025

Degraded Performance

Detected by Pingoru
Feb 16, 2025, 07:50 AM UTC
Resolved
Feb 16, 2025, 10:37 AM UTC
Duration
2h 46m
Affected: SISc Web-ApplicationCommunicationsCalendar Sync
Timeline · 5 updates
  1. identified Feb 16, 2025, 07:50 AM UTC

    At present, we are experiencing degraded performance following our scheduled database upgrade. We are monitoring our systems and anticipate that performance will recover once ongoing database optimization tasks have been completed.

  2. monitoring Feb 16, 2025, 07:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Feb 16, 2025, 07:51 AM UTC

    At present, we are experiencing degraded performance following our scheduled database upgrade. We are monitoring our systems and anticipate that performance will recover once ongoing database optimization tasks have been completed.

  4. monitoring Feb 16, 2025, 09:57 AM UTC

    We are running our database optimization task. We are monitoring the performance of the system(s)

  5. resolved Feb 16, 2025, 10:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 23, 2024

SMS Delivery Impacted in United States of America

Detected by Pingoru
Dec 23, 2024, 05:45 PM UTC
Resolved
Jan 02, 2025, 09:09 AM UTC
Duration
9d 15h
Affected: CommunicationsCommunicationsCommunicationsCommunications
Timeline · 8 updates
  1. investigating Dec 23, 2024, 05:45 PM UTC

    We're experiencing an elevated level of undelivered SMS in the USA and are currently looking into the issue.

  2. identified Dec 23, 2024, 07:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. investigating Dec 24, 2024, 06:20 PM UTC

    We are currently investigating this issue.

  4. identified Dec 24, 2024, 06:21 PM UTC

    We have identified the issue. We are working with our service provider(s) to resolve this.

  5. monitoring Dec 25, 2024, 06:37 PM UTC

    We are working with our service provider(s) to resolve this. Meanwhile, we have deployed a partial patch for this issue, and the support team has been informed of the workaround. The support team is reaching out to the impacted accounts. Please feel free to reach out to support for any assistance.

  6. monitoring Dec 26, 2024, 11:22 AM UTC

    We have released a fix to improve SMS delivery rates in the US. We have seen an improvement in delivery rates, and we are continuing to monitor the situation.

  7. monitoring Dec 28, 2024, 09:31 AM UTC

    We are continuing to monitor for any further issues.

  8. resolved Jan 02, 2025, 09:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 2, 2024

Sign In Scheduling Outage

Detected by Pingoru
Oct 02, 2024, 11:03 AM UTC
Resolved
Oct 02, 2024, 11:43 AM UTC
Duration
39m
Affected: SISc Web-Application
Timeline · 6 updates
  1. investigating Oct 02, 2024, 09:30 AM UTC

    We are currently investigating this issue.

  2. identified Oct 02, 2024, 10:27 AM UTC

    The issue has been identified and a fix is being implemented.

  3. investigating Oct 02, 2024, 10:28 AM UTC

    We are currently investigating this issue.

  4. identified Oct 02, 2024, 10:54 AM UTC

    Thank you for your patience. We are currently working to have this remedied, and will email you as soon as we have an update.

  5. monitoring Oct 02, 2024, 11:40 AM UTC

    A fix has been implemented and we are monitoring the results. Any calendar sync or messaging delays should be resolved shortly. Please contact [email protected] if you continue to face any problems.

  6. resolved Oct 02, 2024, 11:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 2, 2024

Degradation of Service (Slowness)

Detected by Pingoru
Oct 02, 2024, 09:05 AM UTC
Resolved
Oct 02, 2024, 11:43 AM UTC
Duration
2h 37m
Affected: SISc Web-Application
Timeline · 3 updates
  1. investigating Oct 02, 2024, 09:05 AM UTC

    We understand some users are experiencing Sign In Scheduling running slowly and we are investigating the issue. Please check the status page for updates.

  2. identified Oct 02, 2024, 09:22 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 02, 2024, 11:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 3, 2024

Internal System Upgrade

Detected by Pingoru
Aug 03, 2024, 11:42 AM UTC
Resolved
Aug 03, 2024, 12:27 PM UTC
Duration
44m
Timeline · 3 updates
  1. investigating Aug 03, 2024, 11:42 AM UTC

    We are improving our internal system.

  2. identified Aug 03, 2024, 11:43 AM UTC

    We are preparing the systems for the upgrade.

  3. resolved Aug 03, 2024, 12:27 PM UTC

    We have completed the internal system upgrade.

Read the full incident report →

Minor July 30, 2024

Degradation of availability affecting some accounts

Detected by Pingoru
Jul 30, 2024, 10:00 AM UTC
Resolved
Jul 30, 2024, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 30, 2024, 11:13 AM UTC

    Some users were reporting availability was appearing empty (but was behaving as expected on booking page/calendar etc). This issue did not affect all users and the issue has now been resolved.

Read the full incident report →

Major July 17, 2024

US Server degradation

Detected by Pingoru
Jul 17, 2024, 02:07 PM UTC
Resolved
Jul 17, 2024, 12:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 17, 2024, 02:07 PM UTC

    US server degradation between 1:41pm and 2pm

Read the full incident report →

Minor June 6, 2024

Some users reporting Emails and SMS not been sent

Detected by Pingoru
Jun 06, 2024, 06:29 AM UTC
Resolved
Jun 06, 2024, 07:08 AM UTC
Duration
38m
Affected: Communications
Timeline · 4 updates
  1. investigating Jun 06, 2024, 06:29 AM UTC

    We are currently investigating this issue.

  2. identified Jun 06, 2024, 06:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 06, 2024, 06:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 06, 2024, 07:08 AM UTC

    This incident has been resolved.

Read the full incident report →