10to8 incident
SMS Delivery Impacted in United States of America
10to8 experienced a minor incident on December 23, 2024 affecting Communications and Communications and 1 more component, lasting 9d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 23, 2024, 05:45 PM UTC
We're experiencing an elevated level of undelivered SMS in the USA and are currently looking into the issue.
- identified Dec 23, 2024, 07:22 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Dec 24, 2024, 06:20 PM UTC
We are currently investigating this issue.
- identified Dec 24, 2024, 06:21 PM UTC
We have identified the issue. We are working with our service provider(s) to resolve this.
- monitoring Dec 25, 2024, 06:37 PM UTC
We are working with our service provider(s) to resolve this. Meanwhile, we have deployed a partial patch for this issue, and the support team has been informed of the workaround. The support team is reaching out to the impacted accounts. Please feel free to reach out to support for any assistance.
- monitoring Dec 26, 2024, 11:22 AM UTC
We have released a fix to improve SMS delivery rates in the US. We have seen an improvement in delivery rates, and we are continuing to monitor the situation.
- monitoring Dec 28, 2024, 09:31 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 02, 2025, 09:09 AM UTC
This incident has been resolved.