ZyBooks Outage History
ZyBooks is up right nowPingoru has recorded 51 incidents for ZyBooks: 5 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 114 of 744 (15%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 5 of 525 (1%) |
Incidents, newest first
Major October 15, 2026 Partial Outage: IT Labs not loading for some users 4h 18m IT zyLabs system
Started Oct 15, 2026, 07:30 PM UTC· resolved Oct 15, 2026, 11:48 PM UTC
- investigating Oct 15, 2026, 09:50 PM UTC
We are currently investigating this issue.
- identified Oct 15, 2026, 11:40 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 15, 2026, 11:48 PM UTC
This incident has been resolved.
Critical October 9, 2026 Partial Outage: IT Labs not loading 27m IT zyLabs system
Started Oct 09, 2026, 02:46 PM UTC· resolved Oct 09, 2026, 03:14 PM UTC
- investigating Oct 09, 2026, 02:46 PM UTC
We are currently investigating this issue.
- identified Oct 09, 2026, 02:53 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 09, 2026, 02:53 PM UTC
Our engineers are actively investigating and have identified the cause.
- resolved Oct 09, 2026, 03:14 PM UTC
This incident has been resolved.
Minor May 7, 2026 Canvas downtime impacting score submissions 4d 18h learn.zybooks.com - zyBooks content and platform
Started May 07, 2026, 09:05 PM UTC· resolved May 12, 2026, 03:13 PM UTC
- investigating May 07, 2026, 10:29 PM UTC
Canvas appears to be down or undergoing maintenance, preventing zyBooks from sending assignment scores. Your work is still recorded in zyBooks. Once Canvas is back, scores can be sent by continuing the assignment or clicking “Submit score to LMS.” Please see Canvas's status page here: https://status.zybooks.com/
- monitoring May 08, 2026, 02:50 PM UTC
Canvas appears to be available for most users. Scores can be sent by continuing the assignment or clicking “Submit score to LMS.” Please see Canvas's status page here: https://status.instructure.com/
- resolved May 12, 2026, 03:13 PM UTC
Canvas has reported that they have resolved the issue. Scores can be sent by continuing the assignment or clicking “Submit score to LMS.” Please see Canvas's status page for more details: https://status.instructure.com/
Major February 19, 2026 Partial Slowdown: Advanced zyLabs are not loading 22m Advanced zyLabs System
Started Feb 19, 2026, 04:22 PM UTC· resolved Feb 19, 2026, 04:45 PM UTC
- investigating Feb 19, 2026, 04:22 PM UTC
Our team identified an issue with advanced zyLabs not loading. We are actively looking into a fix and hope to have this back up as soon as possible.
- investigating Feb 19, 2026, 04:22 PM UTC
We are continuing to investigate this issue.
- resolved Feb 19, 2026, 04:45 PM UTC
This incident has been resolved.
Major November 18, 2025 3rd party tool (Cloudflare) affecting platform 33m learn.zybooks.com - zyBooks content and platform, Classic zyLabs and Programming Challenge Activities, Advanced zyLabs System, Exams assessment system and 1 more
Started Nov 18, 2025, 02:28 PM UTC· resolved Nov 18, 2025, 03:01 PM UTC
- investigating Nov 18, 2025, 02:28 PM UTC
One of the 3rd party tools, Cloudflare, is currently experiencing an outage. You can check their status page here: https://www.cloudflarestatus.com. While this issue persists, our platform may be unresponsive.
- resolved Nov 18, 2025, 03:01 PM UTC
This incident has been resolved.
Notice October 20, 2025 Score submission may be delayed due to a 3rd party issue. Student scores are being saved and will be able to be sent manually once the issue is resolved. 2d 1h learn.zybooks.com - zyBooks content and platform
Started Oct 20, 2025, 05:29 PM UTC· resolved Oct 22, 2025, 06:35 PM UTC
- identified Oct 20, 2025, 05:29 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 22, 2025, 06:35 PM UTC
This incident is resolved. A number of our third-party partner's Learning Management Systems (LMS) were down following an outage of AWS region us-east-1. We saw issues with partners like Blackboard and Canvas either unable to, or in limited capacity, able to receive grade posts for assignment submissions. This event did not have any direct impacts on the zyBooks system or it's ability to record student scores. Students and instructors can use the manual grade push options if their score does not appear to be synced with the LMS. https://support.zybooks.com/hc/en-us/articles/360042745653-How-does-Assignment-auto-submission-work#01JNPQMHVK46ZP9NVE5HEFSTGG
Major June 12, 2025 3rd party tool (Firebase) affecting Advanced Labs 1h 47m Advanced zyLabs System
Started Jun 12, 2025, 06:55 PM UTC· resolved Jun 12, 2025, 08:43 PM UTC
- investigating Jun 12, 2025, 06:55 PM UTC
One of the 3rd party tools that our Advanced Labs platform relies on, Firebase, is currently experiencing an outage. You can check their status page here, https://status.firebase.google.com/. While this issue persists, Advanced zyLabs may fail to load intermittently.
- investigating Jun 12, 2025, 07:22 PM UTC
We are continuing to monitor this issue and will provide updates as they become available. This is a widespread issue with the Google Cloud platform, causing downtime for many applications across the web. https://status.cloud.google.com/
- resolved Jun 12, 2025, 08:43 PM UTC
This incident has been resolved.
Notice April 18, 2025 Site slowdown 8m
Started Apr 18, 2025, 12:00 PM UTC· resolved Apr 18, 2025, 12:08 PM UTC
- resolved Apr 18, 2025, 05:36 PM UTC
The zyBooks site was slow to load for a period of about 8 minutes.
Minor March 24, 2025 Reporting slowdown 1h 9m learn.zybooks.com - zyBooks content and platform
Started Mar 24, 2025, 07:00 PM UTC· resolved Mar 24, 2025, 08:09 PM UTC
- investigating Mar 24, 2025, 07:50 PM UTC
We are currently investigating an issue where some reports are slowing down including table of contents reports, assignments tab, student behavior insights, and zyLab similarity detection.
- resolved Mar 24, 2025, 08:09 PM UTC
This incident has been resolved.
Minor February 7, 2025 Canvas downtime impacting score submissions. 11h 35m learn.zybooks.com - zyBooks content and platform
Started Feb 07, 2025, 02:19 AM UTC· resolved Feb 07, 2025, 01:55 PM UTC
- monitoring Feb 07, 2025, 02:19 AM UTC
Canvas systems are down, preventing zyBooks from sending assignment scores. Your work is still recorded in zyBooks. Once Canvas is back, scores can be sent by continuing the assignment or clicking “Submit score to LMS.”
- monitoring Feb 07, 2025, 06:27 AM UTC
While Canvas systems are again operational (https://status.instructure.com), we have identified that a subset of our partner schools are still having issues sending assignment scores. We are in contact with Canvas technical support and working to remedy the situation. No issues recording assignment scores have been identified on the zyBooks side. Once sending of scores is restored, scores can be sent by continuing the assignment or clicking “Submit score to LMS” button.
- resolved Feb 07, 2025, 01:55 PM UTC
This incident has been resolved.
Critical January 31, 2025 Outage –
Started Jan 31, 2025, 01:30 PM UTC· resolved Jan 31, 2025, 01:30 PM UTC
- resolved Jan 31, 2025, 03:49 PM UTC
Loss of access to all services.