Zwift experienced a major incident on November 18, 2025 affecting Payment Processing, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Processing
Update timeline
- investigating Nov 18, 2025, 12:38 PM UTC
One of our payment providers is experiencing an outage and that is affecting users attempting to subscribe. This affects checkouts by credit card and Paypal.
- resolved Nov 18, 2025, 01:03 PM UTC
Our payment provider has resolved the incident. Payment processing has recovered to an operational state.