Zwift had 12 outages in the last 2 years totaling 344h 23m of downtime — averaging 0.5 incidents per month.
There were 12 Zwift outages since November 1, 2024 totaling 344h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating reports of slow load times for Zwift events. We appreciate your patience as our team investigates the issue. Updates to follow.
This incident has been resolved.
We are currently investigating reports that in-game chat is unavailable and RoboPacers are not appearing for some users. Our team is actively looking into the issue and will provide another update as soon as we have more information.
We are continuing to investigate this issue.
This incident has been resolved.
We are investigating an intermittent outage of RoboPacers.
We are currently investigating this issue.
RoboPacers will be disabled over the weekend while we continue to investigate the root cause for the degraded performance and work on resolving the issue.
This incident has been resolved.
We are currently investigating an issue affecting access to the support site. Users may experience difficulty loading pages or intermittent availability. Our team is actively working to identify the root cause and will provide updates as more information becomes available. For additional support, please visit https://www.zwift.com/contact-us. Thank you for your patience.
This issue has been resolved, and the support site is now fully accessible. We appreciate your patience while we worked to fix the problem.
We are currently investigating this issue.
We are investigating an issue that is causing an "Oops! We hit a snag" message to appear when trying to view details of an activity.
A rollback has been implemented and we are monitoring the results. There may be some intermittent issues while the rollback progresses.
This incident has been resolved.
From approximately 14:45 - 15:15 (Pacific Time) customers may have experienced not being able to login to Zwift, slow Zwift load times, or error messages in Zwift/ZC
Zwift has been made aware of a possible issue with our backend, which may impact power bests, category enforcement, event sign up, and event join. We appreciate your patience as our team investigates the issue. Updates to follow.
We are continuing to investigate this issue.
This incident has been resolved.
One of our payment providers is experiencing an outage and that is affecting users attempting to subscribe. This affects checkouts by credit card and Paypal.
Our payment provider has resolved the incident. Payment processing has recovered to an operational state.
We are currently investigating reports of users not being able to log in.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We’re experiencing issues with our push notification service. We’ve temporarily disabled push notifications in the Zwift Companion app while we investigate this incident. Apologies for any inconvenience.
This incident has been resolved.
We are aware of an issue where activities uploaded to Strava and Garmin are not displaying select data fields. We are currently working on a solution.
This incident has been resolved.