Zume experienced a minor incident on December 28, 2025 affecting DAL (Dallas, US Central) (web1), lasting 9h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 28, 2025, 11:49 PM UTC
At approximately 15:06 pacific time our NOC began to see machines dropping offline in our Dallas, TX location. We are investigating UPDATE 15:43 pacific time. We are seeing high temperatures across many devices that are still online. We suspect that there is an HVAC issue with the facility, and we have reached out to the facility. We are also ensuring our own oncall technicians are enroute. Further updates will be posted when information is available.
- resolved Dec 29, 2025, 08:54 AM UTC
The temperature in the facility remains stable so we will now close this incident. We will continue to monitor this.