Zume experienced a major incident on April 28, 2026 affecting BHX (Coventry) (Web 1) and DAL (Dallas, US Central) (web1) and 1 more component, lasting 5h 16m. The incident has been resolved; the full update timeline is below.
Affected components
BHX (Coventry) (Web 1)DAL (Dallas, US Central) (web1)AMS (Amsterdam, Netherlands - European Union) (Amsterdam Web Hosting)
Update timeline
- investigating Apr 28, 2026, 07:10 PM UTC
cPanel has notified its partners of a security issue with the cPanel/WHM login page. As a precaution we have disabled cPanel/WHM access until a patch has been deployed. We expect the patch to be deployed shortly and will re-enable access as soon as possible.
- resolved Apr 29, 2026, 12:26 AM UTC
cPanel access for all web hosting services has been fully restored. We will continue to restore access for customers with managed VPS and dedicated servers throughou the night.