Zoom incident
Service Degradation Affecting Zoom AI Services in Japan.
Zoom experienced a minor incident on July 2, 2026 affecting Zoom AI, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 10:23 AM UTC
We are currently investigating a service degradation affecting Zoom AI services in Japan. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- identified Jul 02, 2026, 10:33 AM UTC
We have successfully identified the root cause affecting Zoom AI services in Japan. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- monitoring Jul 02, 2026, 10:42 AM UTC
The issue affecting Zoom AI services in Japan has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments. After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed. Thank you for your patience.
- resolved Jul 02, 2026, 11:15 AM UTC
After conducting a thorough investigation, we can confirm that all services are operating normally and no impact has been observed. This incident has been resolved.