Zoom incident
Service Degradation Affecting Zoom Support Website
Zoom experienced a minor incident on May 28, 2026 affecting Knowledge Base and Ticketing, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2026, 03:20 PM UTC
We are currently investigating a service degradation affecting Zoom Support Website. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- identified May 28, 2026, 04:02 PM UTC
We have successfully identified the root cause of a service degradation affecting Zoom Support Website. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. If you need any assistance, please visit our website at zoom.com and use the chat to reach our support team. Our phone agents are also available. Thank you for your patience.
- monitoring May 28, 2026, 04:15 PM UTC
A service degradation affecting Zoom Support Website has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- resolved May 28, 2026, 04:54 PM UTC
This incident has been resolved and the affected services have been restored.