Zoom incident

Service Degradation Affecting Giphy In Zoom Chat and Zoom In-Meeting Chat.

Minor Resolved View vendor source →

Zoom experienced a minor incident on June 2, 2026 affecting Zoom Chat, lasting 2d 7h. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 06:58 PM UTC
Resolved
Jun 05, 2026, 02:44 AM UTC
Duration
2d 7h
Detected by Pingoru
Jun 02, 2026, 06:58 PM UTC

Affected components

Zoom Chat

Update timeline

  1. investigating May 26, 2026, 06:22 PM UTC

    We are currently investigating a service degradation with Giphy. Users may be unable to search or send GIFs In Zoom Chat and Zoom In-Meeting Chat. We appreciate your patience as we work to resolve this issue.

  2. identified May 26, 2026, 06:25 PM UTC

    We have successfully identified the root cause affecting Giphy In Zoom Chat and Zoom In-Meeting Chat. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

  3. identified May 26, 2026, 11:08 PM UTC

    Our team continues to work on the resolution for the service degradation affecting Giphy in Zoom chat and Zoom in-meeting chat. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  4. identified May 27, 2026, 02:06 AM UTC

    Our team continues to work on the resolution for the service degradation affecting Giphy in Zoom chat and Zoom in-meeting chat. We will keep you informed with timely updates as progress is made. Thank you for your patience.

  5. identified May 27, 2026, 03:29 AM UTC

    We are still investigating issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts. We will provide updates as more information becomes available. Thank you for your patience.

  6. identified May 27, 2026, 05:38 AM UTC

    Our team continues to work on the resolution for the service degradation affecting Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts. We will provide updates as more information becomes available. Thank you for your patience.

  7. identified May 27, 2026, 09:42 AM UTC

    We are still investigating issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts. We will provide updates as more information becomes available. Thank you for your patience.

  8. monitoring May 27, 2026, 01:08 PM UTC

    The issue affecting Giphy in Zoom Chat and Zoom In-Meeting Chat has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

  9. identified May 27, 2026, 04:50 PM UTC

    We are still investigating the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts. We will provide updates as more information becomes available. Thank you for your patience.

  10. identified May 27, 2026, 11:38 PM UTC

    We continue to investigate the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts. We will provide updates as more information becomes available. Thank you for your patience.

  11. identified May 28, 2026, 11:39 AM UTC

    We continue to investigate the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts. We will provide updates as more information becomes available. Thank you for your patience.

  12. identified May 28, 2026, 11:30 PM UTC

    We continue to investigate the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts. We will provide updates as more information becomes available. Thank you for your patience.

  13. identified May 29, 2026, 01:13 AM UTC

    We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions starting today through this weekend. We will provide updates as more information becomes available. Thank you for your patience.

  14. identified May 29, 2026, 04:00 PM UTC

    We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions starting today through this weekend. We will provide updates as more information becomes available. Thank you for your patience.

  15. identified May 30, 2026, 04:00 AM UTC

    We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions through this weekend. We will provide updates as more information becomes available. Thank you for your patience.

  16. identified May 30, 2026, 04:00 PM UTC

    We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions through this weekend. We will provide updates as more information becomes available. Thank you for your patience.

  17. identified May 31, 2026, 02:35 AM UTC

    GIFs have been re-enabled for unaffected clients (versions below 7.0.0 and above 7.0.4). We will provide updates as more information becomes available. Thank you for your patience.

  18. identified Jun 01, 2026, 02:44 AM UTC

    GIFs remains enabled for unaffected clients (versions below 7.0.0 and above 7.0.4). We will provide updates as more information becomes available.

  19. monitoring Jun 01, 2026, 02:04 PM UTC

    GIFs remain enabled for unaffected clients (versions below 7.0.0 and above 7.0.4). Users may need to re-login to use GIFs. We will provide updates as more information becomes available.

  20. monitoring Jun 02, 2026, 06:58 PM UTC

    GIFs are re-enabled for clients on versions below 7.0.0 and above 7.0.4, but users may need to re-login to send GIFs. Users on affected versions (7.0.0 – 7.0.4) can upgrade to 7.0.5 to send GIFs.

  21. resolved Jun 05, 2026, 02:44 AM UTC

    This incident has been resolved and GIF functionality has been restored for client versions below 7.0.0 and above 7.0.4. Users may need to re-login to send GIFs. Users on affected versions (7.0.0 – 7.0.4) should refer to the support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0086088