Zipline Outage History

We are currently investigating intermittent slowness and elevated response times affecting the Zipline application. Some users may experience delays when loading pages or an error screen. Our team has identified the issue and is actively deploying a fix. We will provide an update as soon as possible. We apologize for the disruption and appreciate your patience.

AWS US-East-1 is experiencing a major outage impacting a portion of Zipline services and large parts of the Internet. We’re actively monitoring their status updates and will share new information as soon as it becomes available

Our teams are closely monitoring our service providers updates (AWS). AWS is indicating that they've identified the connectivity issue on their end and implementing mitigation and remediation steps. A link to AWS health status can be found here: https://health.aws.amazon.com/health/status

Our teams continue to closely monitor updates from our service provider (AWS). They have indicated that they are in the midst of a full recovery. At this time, our internal monitoring confirms site-wide stability across all Zipline services. We will continue to observe system performance closely to ensure sustained reliability and will provide additional updates upon full resolution.

The most recent build of our iOS app, build 4.1.4, was corrupted during the build and deploy process, and will not function properly if installed on devices. Unfortunately, we cannot roll back the version in the Apple store. We are already working on deploying a fix in version 4.1.5. We anticipate that the fix will be deployed tomorrow. In the meantime, please avoid deploying 4.1.4 to devices if at all possible, as it will render Zipline non-operational on those devices. Thank you for your patience and understanding as we work to resolve this issue.

We have identified an issue in the Zipline app where customers will see modules that they have not previously had access to. We have identified the root cause and are working towards a resolution. While this is ongoing there might be unintended interactions with the app.

Our upstream provider is currently experiencing downtime, which is affecting Zippy Availability. The incident is posted here: https://status.openai.com/incidents/ctrsv3lwd797

Impact: Intermittent connection errors affecting approximately 20% of requests Details: We are currently experiencing intermittent connection errors in our European environment. Approximately 20% of requests are returning error pages. Refreshing the page solves the issue. Our investigation indicates that the issue is related to an upstream provider. Actions Taken: - Our team is working with our upstream provider to identify and resolve the issue. - We are monitoring the situation closely and will provide updates once we have more information. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service. Next Update: We will provide the next update when progress is made.