Zipline incident

Emergency Maintenance being done by our Support provider

Major Resolved View vendor source →

Zipline experienced a major incident on April 23, 2020 affecting Customer Support, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2020, 02:13 PM UTC
Resolved
Apr 23, 2020, 05:17 PM UTC
Duration
3h 4m
Detected by Pingoru
Apr 23, 2020, 02:13 PM UTC

Affected components

Customer Support

Update timeline

  1. identified Apr 23, 2020, 02:13 PM UTC

    Intercom, the provider we use for support, went in to emergency maintenance mode and is experiencing downtime. We're monitoring the situation and reverting to email for customer support until they resume service. We are monitoring via their status page here: https://www.intercomstatus.com/

  2. monitoring Apr 23, 2020, 02:20 PM UTC

    Intercom says they've fixed the issue and they're currently monitoring it. Everything seems to be working again but we're keeping an eye on it.

  3. resolved Apr 23, 2020, 05:17 PM UTC

    We have monitored the situation for the last few hours and seen no more instability. We're considering this resolved at this time.