Zipline incident

Some tasks from HQ Communications not appearing on daysheet

Minor Resolved View vendor source →

Zipline experienced a minor incident on September 2, 2021 affecting Publishing, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2021, 04:09 PM UTC
Resolved
Sep 02, 2021, 05:56 PM UTC
Duration
1h 47m
Detected by Pingoru
Sep 02, 2021, 04:09 PM UTC

Affected components

Publishing

Update timeline

  1. investigating Sep 02, 2021, 04:09 PM UTC

    We're investigating an issue where customers who have migrated to the Zipline Visual Refresh are not seeing all tasks created by an HQ communication. The tasks are created, and appear on the dashboard and calendar, and do show up if users filter on Day Sheet.

  2. identified Sep 02, 2021, 04:27 PM UTC

    We've identified the issue and are deploying a hotfix.

  3. monitoring Sep 02, 2021, 04:48 PM UTC

    The fix has been deployed, and we are monitoring to ensure the issue has been resolved

  4. resolved Sep 02, 2021, 05:56 PM UTC

    We have verified that the hotfix addresses the issue, and that the incident has been resolved.