Zipline incident

Configuration change resulting in unexpected behavior and partial outage

Notice Resolved View vendor source →

Zipline experienced a notice incident on January 25, 2022 affecting Core Platform and Login/SSO and 1 more component, lasting 9h 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2022, 08:24 PM UTC
Resolved
Jan 26, 2022, 05:25 AM UTC
Duration
9h 1m
Detected by Pingoru
Jan 25, 2022, 08:24 PM UTC

Affected components

Core PlatformLogin/SSOSearchNotifications

Update timeline

  1. monitoring Jan 25, 2022, 08:45 PM UTC

    A configuration update was done to the Zipline service that resulted in an older version of the product being visible to a number of users for a few minutes. The issue has already been resolved, but we are investigating if there are any knock-on effects from the change now.

  2. monitoring Jan 25, 2022, 08:49 PM UTC

    The issue was resolved at 12:33, for a total of 9 minutes of unexpected behavior.

  3. resolved Jan 26, 2022, 05:25 AM UTC

    After monitoring the service and double checking the integrity of the system we have determined that the issue has been resolved.