Zipline incident

Higher latency for some requests

Minor Resolved View vendor source →

Zipline experienced a minor incident on April 18, 2023 affecting Core Platform and Search and 1 more component, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2023, 04:21 PM UTC
Resolved
Apr 18, 2023, 06:15 PM UTC
Duration
1h 54m
Detected by Pingoru
Apr 18, 2023, 04:21 PM UTC

Affected components

Core PlatformSearchPublishingNotificationsFilesInsights

Update timeline

  1. investigating Apr 18, 2023, 04:21 PM UTC

    We are investigating an issue where we are seeing higher-than-expected latency on requests for some customers

  2. investigating Apr 18, 2023, 05:07 PM UTC

    We are no longer seeing any increased latency, but we are continuing to investigate the issue to identify a root cause

  3. resolved Apr 18, 2023, 06:15 PM UTC

    We believe the latency was caused by a race condition, where a deploy at high traffic pushed load to a reduced number of available application servers.