Zipline incident

Latency / Timeout on Resource Library

Minor Resolved View vendor source →

Zipline experienced a minor incident on June 28, 2023 affecting Resource Library, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 28, 2023, 04:26 PM UTC
Resolved
Jun 28, 2023, 05:58 PM UTC
Duration
1h 32m
Detected by Pingoru
Jun 28, 2023, 04:26 PM UTC

Affected components

Resource Library

Update timeline

  1. investigating Jun 28, 2023, 04:26 PM UTC

    We are investigating an issue where the Resource Library is slow and/or timing out for some customers

  2. monitoring Jun 28, 2023, 05:13 PM UTC

    We found replication lag with a follower database was causing slowdown for the resource library. The follower database was decommissioned, and latency has returned to normal levels

  3. resolved Jun 28, 2023, 05:58 PM UTC

    This incident has been resolved.