Zipline incident

EU Upstream provider: degraded performance affecting customers on EU instance

Minor Resolved View vendor source →

Zipline experienced a minor incident on September 27, 2023, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2023, 06:31 PM UTC
Resolved
Sep 27, 2023, 09:25 PM UTC
Duration
2h 54m
Detected by Pingoru
Sep 27, 2023, 06:31 PM UTC

Update timeline

  1. monitoring Sep 27, 2023, 06:31 PM UTC

    An upstream provider, Heroku, is experiencing degraded performance on their EU-based platform. As a result, we are seeing degraded performance for customers using the EU-based instance of Zipline. We will continue monitoring and communicating with our provider for clarification on the issue and resolution time

  2. resolved Sep 27, 2023, 09:25 PM UTC

    Resolution of this issue has been confirmed by Heroku. As of yet, no further details on the cause have been given.