Zipline incident

Investigated and Resolved Reports of Increased 404 Responses in the Resource Library

Minor Resolved View vendor source →

Zipline experienced a minor incident on October 27, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2020, 03:09 PM UTC
Resolved
Oct 27, 2020, 01:00 PM UTC
Duration
—
Detected by Pingoru
Oct 27, 2020, 03:09 PM UTC

Update timeline

  1. resolved Oct 27, 2020, 03:09 PM UTC

    A small number of users reported no longer being able to access certain files in the Resource Library. We investigated the reports and determined that those documents had more limited targeting than intended. This caused those documents to be hidden from those users. Our team responded quickly and resolved the situation in all reported cases. We have also tested all other organizations that use the Resource Library to ensure it is not a broader issue.