Zipline incident

Incorrect Zipline Module Availability

Notice Resolved View vendor source →

Zipline experienced a notice incident on April 24, 2025 affecting Core Platform and Login/SSO and 1 more component, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2025, 08:23 PM UTC
Resolved
Apr 24, 2025, 11:36 PM UTC
Duration
3h 13m
Detected by Pingoru
Apr 24, 2025, 08:23 PM UTC

Affected components

Core PlatformLogin/SSOGraphQL APISearch3rd Party ApplicationsPublishingZippyNotificationsFilesInsights

Update timeline

  1. identified Apr 24, 2025, 08:23 PM UTC

    We have identified an issue in the Zipline app where customers will see modules that they have not previously had access to. We have identified the root cause and are working towards a resolution. While this is ongoing there might be unintended interactions with the app.

  2. monitoring Apr 24, 2025, 10:42 PM UTC

    A fix has been implemented by our engineering team. Most customers should notice that the correct Zipline modules are now appearing once again. We will continue to monitor the situation closely and provide the next update upon full resolution.

  3. resolved Apr 24, 2025, 11:36 PM UTC

    This incident has now been fully resolved and all Zipline modules are displaying correctly.