Zipline Outage History

Zipline is up right now

Zipline had 3 outages in the last 2 years totaling 33h 10m of downtime — averaging 0.1 incidents per month.

There were 3 Zipline outages since October 20, 2025 totaling 33h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.retailzipline.com

Minor April 3, 2026

Intermittent Performance Degradation — Zipline Application

Detected by Pingoru
Apr 03, 2026, 10:15 PM UTC
Resolved
Apr 03, 2026, 11:09 PM UTC
Duration
53m
Affected: Core Platform
Timeline · 3 updates
  1. identified Apr 03, 2026, 10:15 PM UTC

    We are currently investigating intermittent slowness and elevated response times affecting the Zipline application. Some users may experience delays when loading pages or an error screen. Our team has identified the issue and is actively deploying a fix. We will provide an update as soon as possible. We apologize for the disruption and appreciate your patience.

  2. monitoring Apr 03, 2026, 10:40 PM UTC

    A fix has been deployed to address the performance issue affecting the Zipline application. The platform is currently stable and we are monitoring closely to confirm full resolution. We will update this page once we are confident the issue has been fully resolved. We apologize for the disruption today and appreciate your patience.

  3. resolved Apr 03, 2026, 11:09 PM UTC

    This incident has been fully resolved. The Zipline application is operating normally and all systems are performing as expected. We apologize for the disruption experienced today and will be conducting a thorough review to prevent recurrence. Thank you for your patience.

Read the full incident report →

Major October 20, 2025

Widespread AWS Outage Impacting Access to Zipline

Detected by Pingoru
Oct 20, 2025, 02:53 PM UTC
Resolved
Oct 20, 2025, 11:02 PM UTC
Duration
8h 8m
Affected: Core PlatformLogin/SSOGraphQL APISearchEmail Handling3rd Party ApplicationsPublishingZippyNotificationsFilesInsightsResource LibraryMobile App - AndroidMobile App - iOS
Timeline · 6 updates
  1. investigating Oct 20, 2025, 02:53 PM UTC

    As a result of the current ongoing widespread outage with Amazon Web Services (AWS) access to Zipline may be impacted along with certain functionality within the application. We are currently assessing all the areas of impact and working to mitigate and or resolve.

  2. identified Oct 20, 2025, 02:57 PM UTC

    AWS US-East-1 is experiencing a major outage impacting a portion of Zipline services and large parts of the Internet. We’re actively monitoring their status updates and will share new information as soon as it becomes available

  3. identified Oct 20, 2025, 04:05 PM UTC

    Our teams are closely monitoring our service providers updates (AWS). AWS is indicating that they've identified the connectivity issue on their end and implementing mitigation and remediation steps. A link to AWS health status can be found here: https://health.aws.amazon.com/health/status

  4. identified Oct 20, 2025, 06:29 PM UTC

    Our teams continue to closely monitor updates from our service provider (AWS). They have indicated that they are in the midst of a full recovery. At this time, our internal monitoring confirms site-wide stability across all Zipline services. We will continue to observe system performance closely to ensure sustained reliability and will provide additional updates upon full resolution.

  5. monitoring Oct 20, 2025, 09:27 PM UTC

    We are confident in the latest updates from Amazon Web Services (AWS), they are close to a full resolution. Our team has been able to confirm that for the last hour and a half we are seeing full site wide stability. We will continue to monitor until we recieve a full resolution from AWS status page.

  6. resolved Oct 20, 2025, 11:02 PM UTC

    This incident has been resolved.

Read the full incident report →