Zip USA Outage History

Zip USA had 3 outages in the last 2 years totaling 20h 28m of downtime — averaging 0.1 incidents per month.

There were 3 Zip USA outages since November 18, 2025 totaling 20h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.us.zip.co

Minor April 17, 2026

Intermittent DNS Outage

Detected by Pingoru: Apr 17, 2026, 10:04 PM UTC
Resolved: Apr 18, 2026, 02:09 PM UTC
Duration: 16h 4m

Affected: Mobile AppCustomer PortalMerchant Portal

Timeline · 4 updates

monitoring Apr 17, 2026, 10:04 PM UTC

We’re currently aware of an intermittent DNS issue affecting parts of the internet across the U.S., which is unrelated to Zip. If you’re experiencing issues with our website or parts of the Zip Mobile App not loading or functioning properly, we recommend switching off WiFi and using your cellular network, as this may resolve the issue. DNS-related issues can take several hours to fully resolve across networks, and in some cases may take up to 24 hours.
monitoring Apr 17, 2026, 10:34 PM UTC

We are continuing to monitor for any further issues.
monitoring Apr 18, 2026, 02:07 PM UTC

We are continuing to monitor for any further issues.
resolved Apr 18, 2026, 02:09 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 7, 2026

Intermittent Service Degradation

Detected by Pingoru: Mar 07, 2026, 03:49 PM UTC
Resolved: Mar 07, 2026, 05:01 PM UTC
Duration: 1h 12m

Affected: CheckoutGateway APIMobile AppVirtual Checkout APILegacy API

Timeline · 2 updates

investigating Mar 07, 2026, 03:49 PM UTC

Zip is currently experiencing intermittent service disruptions impacting some customers. We are actively investigating and working to resolve the issue as quickly as possible.
resolved Mar 07, 2026, 05:01 PM UTC

This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Global internet outage

Detected by Pingoru: Nov 18, 2025, 01:16 PM UTC
Resolved: Nov 18, 2025, 04:27 PM UTC
Duration: 3h 11m

Affected: CheckoutGateway APIMobile AppVirtual Checkout APICustomer PortalLegacy APIMerchant Portal

Timeline · 3 updates

investigating Nov 18, 2025, 01:16 PM UTC

Cloudflare is currently experiencing a global network outage as of 12:03 UTC on 18 Nov 2025. This incident is impacting some Zip services, which may be partially unavailable or degraded. Our team is actively working to mitigate the impact and restore full functionality. We will provide further updates as more information becomes available.
monitoring Nov 18, 2025, 02:52 PM UTC

A fix has been implemented by Cloudflare and we are seeing full recovery on our systems. We are continuing to monitor.
resolved Nov 18, 2025, 04:27 PM UTC

This incident has been resolved.

Read the full incident report →