Zip USA experienced a minor incident on November 18, 2025 affecting Checkout and Gateway API and 1 more component, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
CheckoutGateway APIMobile AppVirtual Checkout APICustomer PortalLegacy APIMerchant Portal
Update timeline
- investigating Nov 18, 2025, 01:16 PM UTC
Cloudflare is currently experiencing a global network outage as of 12:03 UTC on 18 Nov 2025. This incident is impacting some Zip services, which may be partially unavailable or degraded. Our team is actively working to mitigate the impact and restore full functionality. We will provide further updates as more information becomes available.
- monitoring Nov 18, 2025, 02:52 PM UTC
A fix has been implemented by Cloudflare and we are seeing full recovery on our systems. We are continuing to monitor.
- resolved Nov 18, 2025, 04:27 PM UTC
This incident has been resolved.