Zip USA incident

Customers cannot transact

Critical Resolved View vendor source →

Zip USA experienced a critical incident on May 18, 2022 affecting Checkout and Mobile App, lasting 5h 39m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2022, 11:18 PM UTC
Resolved
May 19, 2022, 04:57 AM UTC
Duration
5h 39m
Detected by Pingoru
May 18, 2022, 11:18 PM UTC

Affected components

CheckoutMobile App

Update timeline

  1. identified May 18, 2022, 11:18 PM UTC

    Our merchant information is out of date which is preventing customers from being able to transact with affected merchants.

  2. identified May 19, 2022, 12:16 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 19, 2022, 12:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 19, 2022, 12:23 AM UTC

    The fix has been applied and is working. We are continuing to monitor for any further issues.

  5. resolved May 19, 2022, 04:57 AM UTC

    This incident has been resolved.