Zip USA experienced a major incident on September 16, 2022 affecting Checkout, lasting 14h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Checkout
Update timeline
- identified Sep 16, 2022, 02:54 PM UTC
Customer signup is down. Existing customers can still transact. We've identified where the issue is occurring and are working towards resolution.
- identified Sep 16, 2022, 02:55 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 16, 2022, 04:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2022, 04:23 PM UTC
This incident has been resolved.