Zip USA incident

Our system is having trouble sending SMS one-time passwords for user logins.

Major Resolved View vendor source →

Zip USA experienced a major incident on April 5, 2023 affecting Checkout and Mobile App and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2023, 10:27 PM UTC
Resolved
Apr 05, 2023, 11:10 PM UTC
Duration
42m
Detected by Pingoru
Apr 05, 2023, 10:27 PM UTC

Affected components

CheckoutMobile AppTwilio SMS

Update timeline

  1. investigating Apr 05, 2023, 10:27 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 05, 2023, 10:38 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 05, 2023, 11:07 PM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 05, 2023, 11:10 PM UTC

    This incident has been resolved.