Zip USA Outage History

Zip USA had 6 outages in the last 2 years totaling 32h 10m of downtime — averaging 0.2 incidents per month.

There were 6 Zip USA outages since June 20, 2024 totaling 32h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.us.zip.co

Minor April 17, 2026

Intermittent DNS Outage

Detected by Pingoru: Apr 17, 2026, 10:04 PM UTC
Resolved: Apr 18, 2026, 02:09 PM UTC
Duration: 16h 4m

Affected: Mobile AppCustomer PortalMerchant Portal

Timeline · 4 updates

monitoring Apr 17, 2026, 10:04 PM UTC

We’re currently aware of an intermittent DNS issue affecting parts of the internet across the U.S., which is unrelated to Zip. If you’re experiencing issues with our website or parts of the Zip Mobile App not loading or functioning properly, we recommend switching off WiFi and using your cellular network, as this may resolve the issue. DNS-related issues can take several hours to fully resolve across networks, and in some cases may take up to 24 hours.
monitoring Apr 17, 2026, 10:34 PM UTC

We are continuing to monitor for any further issues.
monitoring Apr 18, 2026, 02:07 PM UTC

We are continuing to monitor for any further issues.
resolved Apr 18, 2026, 02:09 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 7, 2026

Intermittent Service Degradation

Detected by Pingoru: Mar 07, 2026, 03:49 PM UTC
Resolved: Mar 07, 2026, 05:01 PM UTC
Duration: 1h 12m

Affected: CheckoutGateway APIMobile AppVirtual Checkout APILegacy API

Timeline · 2 updates

investigating Mar 07, 2026, 03:49 PM UTC

Zip is currently experiencing intermittent service disruptions impacting some customers. We are actively investigating and working to resolve the issue as quickly as possible.
resolved Mar 07, 2026, 05:01 PM UTC

This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Global internet outage

Detected by Pingoru: Nov 18, 2025, 01:16 PM UTC
Resolved: Nov 18, 2025, 04:27 PM UTC
Duration: 3h 11m

Affected: CheckoutGateway APIMobile AppVirtual Checkout APICustomer PortalLegacy APIMerchant Portal

Timeline · 3 updates

investigating Nov 18, 2025, 01:16 PM UTC

Cloudflare is currently experiencing a global network outage as of 12:03 UTC on 18 Nov 2025. This incident is impacting some Zip services, which may be partially unavailable or degraded. Our team is actively working to mitigate the impact and restore full functionality. We will provide further updates as more information becomes available.
monitoring Nov 18, 2025, 02:52 PM UTC

A fix has been implemented by Cloudflare and we are seeing full recovery on our systems. We are continuing to monitor.
resolved Nov 18, 2025, 04:27 PM UTC

This incident has been resolved.

Read the full incident report →

Minor January 27, 2025

Current issue impacting App and Checkout customers

Detected by Pingoru: Jan 27, 2025, 10:56 PM UTC
Resolved: Jan 28, 2025, 02:20 AM UTC
Duration: 3h 24m

Affected: CheckoutMobile App

Timeline · 2 updates

identified Jan 27, 2025, 10:56 PM UTC

Zip is experiencing a service disruption impacting both our Zip Checkout and Zip App products. Our team is actively working to resolve this issue. We appreciate your patience
resolved Jan 28, 2025, 02:20 AM UTC

This incident has been resolved.

Read the full incident report →

Minor July 30, 2024

Global Azure outage impacting Zip systems

Detected by Pingoru: Jul 30, 2024, 01:37 PM UTC
Resolved: Jul 30, 2024, 05:56 PM UTC
Duration: 4h 19m

Affected: CheckoutGateway APIMobile AppVirtual Checkout APICustomer PortalLegacy APIMerchant Portal

Timeline · 4 updates

identified Jul 30, 2024, 01:37 PM UTC

The issue has been identified.
identified Jul 30, 2024, 01:39 PM UTC

Continuing to monitor, will provide updates as they arrive.
identified Jul 30, 2024, 01:40 PM UTC

We are aware of an ongoing global network issue with Microsoft Azure, resulting in increased connection errors. Our team is actively investigating the problem.
resolved Jul 30, 2024, 05:56 PM UTC

All systems are operational.

Read the full incident report →

Critical June 20, 2024

Current issue impacting App and Integrated Merchants

Detected by Pingoru: Jun 20, 2024, 11:16 PM UTC
Resolved: Jun 21, 2024, 03:15 AM UTC
Duration: 3h 58m

Affected: CheckoutGateway APIMobile AppVirtual Checkout APILegacy API

Timeline · 3 updates

identified Jun 20, 2024, 11:16 PM UTC

Internal systems issue identified and working towards resolution. Updates every 3 hours on the status until operational.
monitoring Jun 21, 2024, 02:26 AM UTC

Fixes have been rolled out to several of the components and API's impacted. Continuing to monitor
resolved Jun 21, 2024, 03:15 AM UTC

This incident has been resolved.

Read the full incident report →