Zip USA incident

Current issue impacting App and Integrated Merchants

Critical Resolved View vendor source →

Zip USA experienced a critical incident on June 20, 2024 affecting Checkout and Gateway API and 1 more component, lasting 3h 58m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2024, 11:16 PM UTC
Resolved
Jun 21, 2024, 03:15 AM UTC
Duration
3h 58m
Detected by Pingoru
Jun 20, 2024, 11:16 PM UTC

Affected components

CheckoutGateway APIMobile AppVirtual Checkout APILegacy API

Update timeline

  1. identified Jun 20, 2024, 11:16 PM UTC

    Internal systems issue identified and working towards resolution. Updates every 3 hours on the status until operational.

  2. monitoring Jun 21, 2024, 02:26 AM UTC

    Fixes have been rolled out to several of the components and API's impacted. Continuing to monitor

  3. resolved Jun 21, 2024, 03:15 AM UTC

    This incident has been resolved.