Zip USA incident

Global Azure outage impacting Zip systems

Minor Resolved View vendor source →

Zip USA experienced a minor incident on July 30, 2024 affecting Checkout and Gateway API and 1 more component, lasting 4h 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 01:37 PM UTC
Resolved
Jul 30, 2024, 05:56 PM UTC
Duration
4h 19m
Detected by Pingoru
Jul 30, 2024, 01:37 PM UTC

Affected components

CheckoutGateway APIMobile AppVirtual Checkout APICustomer PortalLegacy APIMerchant Portal

Update timeline

  1. identified Jul 30, 2024, 01:37 PM UTC

    The issue has been identified.

  2. identified Jul 30, 2024, 01:39 PM UTC

    Continuing to monitor, will provide updates as they arrive.

  3. identified Jul 30, 2024, 01:40 PM UTC

    We are aware of an ongoing global network issue with Microsoft Azure, resulting in increased connection errors. Our team is actively investigating the problem.

  4. resolved Jul 30, 2024, 05:56 PM UTC

    All systems are operational.