Zingle incident

High Number of 500s Returned by Pied-Piper-Api Due to Elasticsearch Timeouts

Minor Resolved View vendor source →

Zingle experienced a minor incident on July 1, 2026, lasting 5d 10h. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 04:30 PM UTC
Resolved
Jul 07, 2026, 02:31 AM UTC
Duration
5d 10h
Detected by Pingoru
Jul 01, 2026, 04:30 PM UTC

Update timeline

  1. monitoring Jul 01, 2026, 04:30 PM UTC

    Twilio pied-piper-api was degraded for 10 minutes between 08:46 and 08:56 Pacific Time on 07/01/2026. During this period of time customers may have experienced High number of 500s returned by pied-piper-api due to Elasticsearch timeouts. The issue has now been resolved.