Zingle experienced a major incident on September 16, 2026 affecting app-4.zingle.sea1.medallia.com and Web Inbox and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 09:55 AM UTC
We have identified an issue impacting the Concierge App, where some inbound messages are not being received and certain users are unable to log in. Our team is actively working on investigating and resolving these issues. We'll continue to post updates as we have them. We appreciate your patience
- monitoring Sep 16, 2026, 12:05 PM UTC
We've taken the necessary measures to resolve the issues affecting the Concierge App and are seeing the system recover. Users may need to refresh the page or re-open the Concierge App if they are still experiencing issues. We're continuing to monitor system performance and ensure full recovery.
- monitoring Sep 16, 2026, 01:55 PM UTC
We have identified an issue impacting the Concierge App, where some inbound messages are not being received and certain users are unable to log in. Our team is actively working on investigating and resolving these issues. We'll continue to post updates as we have them. We appreciate your patience
- monitoring Sep 16, 2026, 04:05 PM UTC
We've taken the necessary measures to resolve the issues affecting the Concierge App and are seeing the system recover. Users may need to refresh the page or re-open the Concierge App if they are still experiencing issues. We're continuing to monitor system performance and ensure full recovery.
- resolved Sep 17, 2026, 12:29 PM UTC
We have resolved the issue affecting the Concierge APP and is now operating normally. Our Production Services & Engineering teams have restored service and verified that the issue has been resolved.
- monitoring Sep 17, 2026, 04:29 PM UTC
We have resolved the issue affecting the Concierge APP and is now operating normally. Our Production Services & Engineering teams have restored service and verified that the issue has been resolved.