Zettle Outage History
Zettle is up right nowPingoru has recorded 50 incidents for Zettle: 17 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 5 of 720 (1%) |
| May 2026 | 4 | 72 of 744 (10%) |
| June 2026 | 1 | 76 of 720 (10%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 23 of 590 (4%) |
Incidents, newest first
Notice August 20, 2025 Card payments failing in Mexico 51m Mexico
Started Aug 20, 2025, 01:35 PM UTC· resolved Aug 20, 2025, 02:27 PM UTC
- resolved Aug 20, 2025, 01:35 PM UTC
Our acquirer in Mexico was experiencing issues, causing VISA and Mastercard payments to fail between 07:55 am - 08:27 am CST.
Critical August 13, 2025 Issue with Receipt Generation in Sweden 31m Sweden
Started Aug 13, 2025, 01:52 PM UTC· resolved Aug 13, 2025, 02:23 PM UTC
- investigating Aug 13, 2025, 01:52 PM UTC
We are currently experiencing an issue affecting receipt generation for Zettle POS in Sweden. While sales and transactions continue to be processed as normal, merchants may be unable to generate receipts at this time. We will provide updates as soon as more information becomes available.
- resolved Aug 13, 2025, 02:23 PM UTC
This incident has been resolved. Some merchants using cash register-integrated setups were temporarily unable to generate receipts between 02:38 – 03:07 CEST.
Critical August 5, 2025 Issues with loading backoffice 12m UK, Sweden, Norway, Denmark and 8 more
Started Aug 05, 2025, 10:20 AM UTC· resolved Aug 05, 2025, 10:33 AM UTC
- investigating Aug 05, 2025, 10:20 AM UTC
Users might experience issues with the Zettle Backoffice not loading after logging in. The team is currently investigating this. We are actively working on resolving the issue and will provide updates as soon as more information is available. Thank you for your patience.
- resolved Aug 05, 2025, 10:33 AM UTC
This incident has been resolved
Critical August 1, 2025 Delay in PayPal deposits and issues logging in 3d 19h UK, Netherlands, Germany, France
Started Aug 01, 2025, 01:07 PM UTC· resolved Aug 05, 2025, 08:18 AM UTC
- investigating Aug 01, 2025, 01:07 PM UTC
We are currently experiencing difficulties with Paypal connected accounts deposits and login and are working finding a solution as soon as possible. Merchants may have issues logging in to their account, and payouts are not being sent to their PayPal wallets. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.
- investigating Aug 01, 2025, 03:48 PM UTC
We are continuing to investigate this issue. Logging in should now be possible, but some payments may not be transferred to merchants PayPal wallets. Thank you for your patience
- resolved Aug 05, 2025, 08:18 AM UTC
This incident has been resolved.
Critical July 24, 2025 Issue with opening "Sent invoices" in Backoffice & paying invoices 4d 5h UK, Germany
Started Jul 24, 2025, 10:08 AM UTC· resolved Jul 28, 2025, 03:53 PM UTC
- investigating Jul 24, 2025, 10:08 AM UTC
We are currently investigating an issue where clicking on "Sent invoices" in the Backoffice is not working. We are also looking into the issue where some users are not able to pay sent invoices. Thank you for your patience.
- resolved Jul 28, 2025, 03:53 PM UTC
This issue has been resolved.
Critical July 22, 2025 Issues with app log-in 3h 44m UK, Sweden, Norway, Denmark and 7 more
Started Jul 22, 2025, 09:20 AM UTC· resolved Jul 22, 2025, 01:05 PM UTC
- investigating Jul 22, 2025, 09:20 AM UTC
We are currently investigating an issue where some users are unable to log in the Zettle Go App. Our team is working to identify the cause and resolve it as quickly as possible. Thank you for your patience.
- resolved Jul 22, 2025, 01:05 PM UTC
This incident has been resolved.
Critical July 19, 2025 Issues with accepting card payments - Denmark 51m Denmark
Started Jul 19, 2025, 05:20 PM UTC· resolved Jul 19, 2025, 06:12 PM UTC
- investigating Jul 19, 2025, 05:20 PM UTC
We are currently experiencing difficulties with processing card payments in DK and are working on implementing a fix as soon as possible. Our merchants will notice that not all card payments will be processed as expected. Please accept our apologies for the inconvenience, and keep an eye on our Status Page for further updates.
- resolved Jul 19, 2025, 06:12 PM UTC
This incident is now resolved
Critical July 17, 2025 Issue with QRC Payment Payout From July 11 6h 19m UK, Germany
Started Jul 17, 2025, 12:01 PM UTC· resolved Jul 17, 2025, 06:21 PM UTC
- investigating Jul 17, 2025, 12:01 PM UTC
Merchants receiving QRC payments have not received their payouts from the 11th of July. We are currently looking into this. Thank you for your patience.
- investigating Jul 17, 2025, 02:34 PM UTC
Payouts are processing as usual, but the QRC payments are not added in them.
- resolved Jul 17, 2025, 06:21 PM UTC
This incident has been resolved
Critical July 3, 2025 Incomplete Payouts - DE, ES, FI, DK, FR 4h 48m Denmark, Finland, Germany, France and 1 more
Started Jul 03, 2025, 11:16 AM UTC· resolved Jul 03, 2025, 04:04 PM UTC
- identified Jul 03, 2025, 11:16 AM UTC
Some merchants may notice that today's payout is lower than expected. This is due to a technical issue, and we're working with the highest priority to ensure that the missing payments are included in the next scheduled payout. We apologise for the inconvenience and recommend keeping an eye on our Status Page for updates.
- identified Jul 03, 2025, 11:17 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 03, 2025, 04:04 PM UTC
This issue has been resolved. All upcoming payouts will be complete again.
Notice June 30, 2025 Issues with Accessing Sales Receipts –
Started Jun 30, 2025, 08:34 PM UTC· resolved Jun 30, 2025, 08:34 PM UTC
- resolved Jul 01, 2025, 06:37 AM UTC
Between 30/06 at 10:34 PM and 01/07 at 7:46, some merchants experienced issues retrieving receipts for their sales.
Major June 11, 2025 Reports disturbance 13m UK, Sweden, Norway, Denmark and 8 more
Started Jun 11, 2025, 12:14 PM UTC· resolved Jun 11, 2025, 12:28 PM UTC
- investigating Jun 11, 2025, 12:14 PM UTC
Merchants may experience issues accessing and downloading their reports in both the Zettle app and my.zettle.com at the moment. We are working on implementing a fix as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.
- resolved Jun 11, 2025, 12:28 PM UTC
This incident has been resolved.
Critical June 11, 2025 Issue with Payout Status Display 21h 33m UK, Sweden, Norway, Denmark and 6 more
Started Jun 11, 2025, 09:33 AM UTC· resolved Jun 12, 2025, 07:07 AM UTC
- investigating Jun 11, 2025, 09:33 AM UTC
Some users may see payouts marked as 'In Progress' in the back office, even though the funds have been sent. This is a display issue only - payouts are not delayed.
- resolved Jun 12, 2025, 07:07 AM UTC
This incident has been resolved.
Critical May 21, 2025 Issues with accepting card payments - UK 50m UK
Started May 21, 2025, 07:47 AM UTC· resolved May 21, 2025, 08:37 AM UTC
- investigating May 21, 2025, 07:47 AM UTC
We are currently experiencing difficulties with processing card payments in the UK and are working on implementing a fix as soon as possible. Our merchants will notice that not all card payments will be processed as expected. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.
- resolved May 21, 2025, 08:37 AM UTC
This incident has been resolved.
Major May 21, 2025 Missing sales in reports 7d 23h UK, Sweden, Norway, Denmark and 8 more
Started May 21, 2025, 07:14 AM UTC· resolved May 29, 2025, 06:29 AM UTC
- investigating May 21, 2025, 07:14 AM UTC
Merchants may see discrepancies in their sales and reports for May 20th due to a previous disturbance in the report system. We are currently looking into this. Thank you for your patience.
- identified May 23, 2025, 04:18 PM UTC
The majority of sales data has been recovered, but a small number of merchants may still see missing data in their sales reports, gift card reports, or the Excel receipt export. Please rest assured that we’re working with the highest priority to recover the remaining data. We’re sorry for any inconvenience this may cause.
- identified May 24, 2025, 06:51 AM UTC
All sales data has been fully restored, and all related reports should now display correct numbers. We are still addressing minor discrepancies in some gift card reports and expect a resolution shortly.
- resolved May 29, 2025, 06:29 AM UTC
All transactions, including Gift Card and Invoice payments, have now been added back to the reports. Everything should be up to date and showing correctly again.
Critical May 20, 2025 Reports down 12h 9m UK, Sweden, Norway, Denmark and 8 more
Started May 20, 2025, 05:03 PM UTC· resolved May 21, 2025, 05:13 AM UTC
- investigating May 20, 2025, 05:03 PM UTC
Merchants may experience issues accessing their reports in both the Zettle app and my.zettle.com at the moment. We are working on implementing a fix as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.
- investigating May 20, 2025, 07:39 PM UTC
We are continuing to investigate this issue. Thank you for your patience.
- resolved May 21, 2025, 05:13 AM UTC
This incident has been resolved.
Minor April 28, 2025 Service Disruption Due To Power Outage 18h 32m UK, Netherlands, Germany, France
Started Apr 28, 2025, 12:35 PM UTC· resolved Apr 29, 2025, 07:07 AM UTC
- monitoring Apr 28, 2025, 12:35 PM UTC
At the moment, due to a power outage affecting some regions in Europe, one of our service locations is impacted. This could result in longer waiting times when reaching out to our Customer Support. We sincerely apologise for any inconvenience this may cause. In the meantime, please visit our Help Center on www.zettle.com.
- resolved Apr 29, 2025, 07:07 AM UTC
The issue has been resolved and all services are now operating normally.
Critical April 17, 2025 Issues with receipt generation in Sweden 24m Sweden
Started Apr 17, 2025, 12:45 PM UTC· resolved Apr 17, 2025, 01:09 PM UTC
- investigating Apr 17, 2025, 12:45 PM UTC
We are currently experiencing difficulties with generating receipts in Sweden for cash register users and are working on implementing a fix as soon as possible. Our merchants will notice a delay in receipts being created after a card payment. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.
- resolved Apr 17, 2025, 01:09 PM UTC
This incident has now been resolved.
Critical April 8, 2025 Issues with login - UK, US, DE, FR, NL 9h 31m UK, Netherlands, Germany, France
Started Apr 08, 2025, 09:24 PM UTC· resolved Apr 09, 2025, 06:55 AM UTC
- investigating Apr 08, 2025, 09:24 PM UTC
We are currently experiencing login issues for PayPal integrated merchants. We are investigating the issue. Our apologies for the inconvenience.
- resolved Apr 09, 2025, 06:55 AM UTC
This incident has been resolved.
Critical April 8, 2025 Issues with accepting card payments - SE, NO, DK, FI, FR, NL, DE 10m Sweden, Norway, Denmark, Finland and 3 more
Started Apr 08, 2025, 11:44 AM UTC· resolved Apr 08, 2025, 11:54 AM UTC
- investigating Apr 08, 2025, 11:44 AM UTC
We are currently experiencing difficulties with accepting card payments in various markets, and are working on implementing a fix as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.
- resolved Apr 08, 2025, 11:54 AM UTC
This incident has been resolved.
Minor March 31, 2025 Android App Issues After Latest Update - All Markets 2d 6h UK, Sweden, Norway, Denmark and 8 more
Started Mar 31, 2025, 07:43 AM UTC· resolved Apr 02, 2025, 02:25 PM UTC
- identified Mar 31, 2025, 07:43 AM UTC
Some users are experiencing issues with our app on Android following the latest update. As a solution, we recommend deleting and reinstalling the app or clearing the app data and storage.
- monitoring Apr 02, 2025, 06:58 AM UTC
We are currently rolling out a fix with app version 8.2.2 for this issue. Please update the app as soon as it becomes available to avoid further issues.
- resolved Apr 02, 2025, 02:25 PM UTC
We have now increased the rollout to 100%. The fixed version (8.2.2) is available to all users in all markets.
Critical March 27, 2025 Delayed deposit- UK 8h 7m UK
Started Mar 27, 2025, 08:40 AM UTC· resolved Mar 27, 2025, 04:47 PM UTC
- investigating Mar 27, 2025, 08:40 AM UTC
There is an ongoing delay for scheduled deposits. Our merchants will notice a delay in receiving their funds. The payments that should have been credited tomorrow 28th of March will become visible with a delay of one banking day. Please accept our apologies for the inconvenience
- identified Mar 27, 2025, 02:09 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 27, 2025, 04:47 PM UTC
This has been resolved, and all payouts will be processed and visible before the weekend. This also means that there will no be delay experienced by our merchants.