Zettle Outage History

Zettle is up right now

Zettle had 36 outages in the last 2 years totaling 231h 11m of downtime — averaging 1.5 incidents per month.

There were 36 Zettle outages since June 11, 2025 totaling 231h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.zettle.com

Critical August 13, 2025

Issue with Receipt Generation in Sweden

Detected by Pingoru
Aug 13, 2025, 01:52 PM UTC
Resolved
Aug 13, 2025, 02:23 PM UTC
Duration
31m
Affected: Sweden
Timeline · 2 updates
  1. investigating Aug 13, 2025, 01:52 PM UTC

    We are currently experiencing an issue affecting receipt generation for Zettle POS in Sweden. While sales and transactions continue to be processed as normal, merchants may be unable to generate receipts at this time. We will provide updates as soon as more information becomes available.

  2. resolved Aug 13, 2025, 02:23 PM UTC

    This incident has been resolved. Some merchants using cash register-integrated setups were temporarily unable to generate receipts between 02:38 – 03:07 CEST.

Read the full incident report →

Critical August 5, 2025

Issues with loading backoffice

Detected by Pingoru
Aug 05, 2025, 10:20 AM UTC
Resolved
Aug 05, 2025, 10:33 AM UTC
Duration
12m
Affected: UKSwedenNorwayDenmarkFinlandNetherlandsGermanyFranceSpainItalyBrazilMexico
Timeline · 2 updates
  1. investigating Aug 05, 2025, 10:20 AM UTC

    Users might experience issues with the Zettle Backoffice not loading after logging in. The team is currently investigating this. We are actively working on resolving the issue and will provide updates as soon as more information is available. Thank you for your patience.

  2. resolved Aug 05, 2025, 10:33 AM UTC

    This incident has been resolved

Read the full incident report →

Critical August 1, 2025

Delay in PayPal deposits and issues logging in

Detected by Pingoru
Aug 01, 2025, 01:07 PM UTC
Resolved
Aug 05, 2025, 08:18 AM UTC
Duration
3d 19h
Affected: UKNetherlandsGermanyFrance
Timeline · 3 updates
  1. investigating Aug 01, 2025, 01:07 PM UTC

    We are currently experiencing difficulties with Paypal connected accounts deposits and login and are working finding a solution as soon as possible. Merchants may have issues logging in to their account, and payouts are not being sent to their PayPal wallets. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

  2. investigating Aug 01, 2025, 03:48 PM UTC

    We are continuing to investigate this issue. Logging in should now be possible, but some payments may not be transferred to merchants PayPal wallets. Thank you for your patience

  3. resolved Aug 05, 2025, 08:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 24, 2025

Issue with opening "Sent invoices" in Backoffice & paying invoices

Detected by Pingoru
Jul 24, 2025, 10:08 AM UTC
Resolved
Jul 28, 2025, 03:53 PM UTC
Duration
4d 5h
Affected: UKGermany
Timeline · 2 updates
  1. investigating Jul 24, 2025, 10:08 AM UTC

    We are currently investigating an issue where clicking on "Sent invoices" in the Backoffice is not working. We are also looking into the issue where some users are not able to pay sent invoices. Thank you for your patience.

  2. resolved Jul 28, 2025, 03:53 PM UTC

    This issue has been resolved.

Read the full incident report →

Critical July 22, 2025

Issues with app log-in

Detected by Pingoru
Jul 22, 2025, 09:20 AM UTC
Resolved
Jul 22, 2025, 01:05 PM UTC
Duration
3h 44m
Affected: UKSwedenNorwayDenmarkFinlandNetherlandsGermanyFranceSpainItalyMexico
Timeline · 2 updates
  1. investigating Jul 22, 2025, 09:20 AM UTC

    We are currently investigating an issue where some users are unable to log in the Zettle Go App. Our team is working to identify the cause and resolve it as quickly as possible. Thank you for your patience.

  2. resolved Jul 22, 2025, 01:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 19, 2025

Issues with accepting card payments - Denmark

Detected by Pingoru
Jul 19, 2025, 05:20 PM UTC
Resolved
Jul 19, 2025, 06:12 PM UTC
Duration
51m
Affected: Denmark
Timeline · 2 updates
  1. investigating Jul 19, 2025, 05:20 PM UTC

    We are currently experiencing difficulties with processing card payments in DK and are working on implementing a fix as soon as possible. Our merchants will notice that not all card payments will be processed as expected. Please accept our apologies for the inconvenience, and keep an eye on our Status Page for further updates.

  2. resolved Jul 19, 2025, 06:12 PM UTC

    This incident is now resolved

Read the full incident report →

Critical July 17, 2025

Issue with QRC Payment Payout From July 11

Detected by Pingoru
Jul 17, 2025, 12:01 PM UTC
Resolved
Jul 17, 2025, 06:21 PM UTC
Duration
6h 19m
Affected: UKGermany
Timeline · 3 updates
  1. investigating Jul 17, 2025, 12:01 PM UTC

    Merchants receiving QRC payments have not received their payouts from the 11th of July. We are currently looking into this. Thank you for your patience.

  2. investigating Jul 17, 2025, 02:34 PM UTC

    Payouts are processing as usual, but the QRC payments are not added in them.

  3. resolved Jul 17, 2025, 06:21 PM UTC

    This incident has been resolved

Read the full incident report →

Critical July 3, 2025

Incomplete Payouts - DE, ES, FI, DK, FR

Detected by Pingoru
Jul 03, 2025, 11:16 AM UTC
Resolved
Jul 03, 2025, 04:04 PM UTC
Duration
4h 48m
Affected: DenmarkFinlandGermanyFranceSpain
Timeline · 3 updates
  1. identified Jul 03, 2025, 11:16 AM UTC

    Some merchants may notice that today's payout is lower than expected. This is due to a technical issue, and we're working with the highest priority to ensure that the missing payments are included in the next scheduled payout. We apologise for the inconvenience and recommend keeping an eye on our Status Page for updates.

  2. identified Jul 03, 2025, 11:17 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jul 03, 2025, 04:04 PM UTC

    This issue has been resolved. All upcoming payouts will be complete again.

Read the full incident report →

Notice July 1, 2025

Issues with Accessing Sales Receipts

Detected by Pingoru
Jul 01, 2025, 06:37 AM UTC
Resolved
Jun 30, 2025, 08:34 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 01, 2025, 06:37 AM UTC

    Between 30/06 at 10:34 PM and 01/07 at 7:46, some merchants experienced issues retrieving receipts for their sales.

Read the full incident report →

Major June 11, 2025

Reports disturbance

Detected by Pingoru
Jun 11, 2025, 12:14 PM UTC
Resolved
Jun 11, 2025, 12:28 PM UTC
Duration
13m
Affected: UKSwedenNorwayDenmarkFinlandNetherlandsGermanyFranceSpainItalyBrazilMexico
Timeline · 2 updates
  1. investigating Jun 11, 2025, 12:14 PM UTC

    Merchants may experience issues accessing and downloading their reports in both the Zettle app and my.zettle.com at the moment. We are working on implementing a fix as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

  2. resolved Jun 11, 2025, 12:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 11, 2025

Issue with Payout Status Display

Detected by Pingoru
Jun 11, 2025, 09:33 AM UTC
Resolved
Jun 12, 2025, 07:07 AM UTC
Duration
21h 33m
Affected: UKSwedenNorwayDenmarkFinlandNetherlandsGermanyFranceSpainItaly
Timeline · 2 updates
  1. investigating Jun 11, 2025, 09:33 AM UTC

    Some users may see payouts marked as 'In Progress' in the back office, even though the funds have been sent. This is a display issue only - payouts are not delayed.

  2. resolved Jun 12, 2025, 07:07 AM UTC

    This incident has been resolved.

Read the full incident report →