Zettle incident

Login issues in the app and back office

Critical Resolved View vendor source →

Zettle experienced a critical incident on October 16, 2025 affecting UK and Sweden and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2025, 04:12 PM UTC
Resolved
Oct 16, 2025, 04:55 PM UTC
Duration
43m
Detected by Pingoru
Oct 16, 2025, 04:12 PM UTC

Affected components

UKSwedenNorwayDenmarkFinlandNetherlandsGermanyFranceSpainItaly

Update timeline

  1. investigating Oct 16, 2025, 04:12 PM UTC

    Some of our merchants may currently be experiencing issues logging in to the app and their back office. We are working on resolving the issue as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

  2. investigating Oct 16, 2025, 04:13 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 16, 2025, 04:32 PM UTC

    Our team is actively investigating the issue.

  4. resolved Oct 16, 2025, 04:55 PM UTC

    This incident has been resolved. Thank you for your patience, and we apologise for any inconvenience this may have caused.