Zettle experienced a critical incident on October 20, 2025 affecting UK and Sweden and 1 more component, lasting 21h 34m. The incident has been resolved; the full update timeline is below.
Affected components
UKSwedenNorwayDenmarkFinlandNetherlandsGermanyFranceSpainItaly
Update timeline
- investigating Oct 20, 2025, 10:09 AM UTC
For merchant accounts not connected to a PayPal account, our Support team is unfortunately unavailable via phone or chat at the moment. We are working on getting back online as soon as possible. In the meantime, if your query isn’t urgent, please write us an email and we will get back to you as soon as we can.
- investigating Oct 20, 2025, 12:15 PM UTC
Our phone support is now available again. Chat support remains temporarily unavailable.
- resolved Oct 21, 2025, 07:44 AM UTC
This incident has been resolved.