Zettle experienced a critical incident on November 10, 2025 affecting Sweden, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 10, 2025, 10:35 AM UTC
We are currently experiencing issues affecting the generation or display of receipts. Some users may notice delays or missing data when viewing receipts in the app and back office. Payment processing remains fully operational. Our teams are working to restore full functionality. Please keep your cash registers open while we resolve the issue. We will continue to provide updates as we make progress toward resolution.
- resolved Nov 10, 2025, 02:36 PM UTC
The issue has been resolved. All purchases affected during the disruption have been successfully created retroactively. Thank you for your understanding, and sorry for any inconvenience this may have caused.