Zettle incident

(Android) Issues with accepting Venmo & PayPal QRC payments - US, GB, DE

Critical Resolved View vendor source →

Zettle experienced a critical incident on November 14, 2025 affecting UK and Germany, lasting 34d 18h. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 03:04 PM UTC
Resolved
Dec 19, 2025, 09:52 AM UTC
Duration
34d 18h
Detected by Pingoru
Nov 14, 2025, 03:04 PM UTC

Affected components

UKGermany

Update timeline

  1. investigating Nov 14, 2025, 03:04 PM UTC

    Our Android users are currently experiencing issues with accepting PayPal QRC & Venmo QRC payments running on app version 8.18.0 We're aware of the issue and are working on finding a resolution. Thank you for your patience.

  2. resolved Dec 19, 2025, 09:52 AM UTC

    Please upgrade your POS app to version 8.20.2, which will solve this issue. Thank you for your patience.