Zepto Payments AU incident

Bank Connector Issue - NAB

Minor Resolved View vendor source →

Zepto Payments AU experienced a minor incident on August 30, 2022 affecting Bank Connections, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2022, 11:23 PM UTC
Resolved
Sep 01, 2022, 02:08 AM UTC
Duration
1d 2h
Detected by Pingoru
Aug 30, 2022, 11:23 PM UTC

Affected components

Bank Connections

Update timeline

  1. monitoring Aug 30, 2022, 11:23 PM UTC

    NAB has made changes to their internet banking and as a result, Basiq is not able to authenticate. The engineering team at Basiq has identified the cause of the issue and updated the connector accordingly. Basiq is monitoring the performance of the connector.

  2. resolved Sep 01, 2022, 02:08 AM UTC

    This incident has been resolved.