Zepto Payments AU incident

NPP Service Notification - 12 October 2022

Major Resolved View vendor source →

Zepto Payments AU experienced a major incident on October 12, 2022 affecting NPP Transactions [Outbound], lasting 6h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2022, 09:26 AM UTC
Resolved
Oct 12, 2022, 03:45 PM UTC
Duration
6h 19m
Detected by Pingoru
Oct 12, 2022, 09:26 AM UTC

Affected components

NPP Transactions [Outbound]

Update timeline

  1. investigating Oct 12, 2022, 09:26 AM UTC

    We are receiving reports of degraded performance affecting: - NPP Processing The team is investing in this as a matter of priority. Further updates will be provided in an hour's time.

  2. investigating Oct 12, 2022, 11:07 AM UTC

    The affected institution is working on resolving this issue as a matter of priority. Further updates will be provided when made available.

  3. investigating Oct 12, 2022, 11:47 AM UTC

    The affected institution is still working on resolving this issue as a matter of priority. Further updates will be provided when made available to us.

  4. resolved Oct 12, 2022, 03:45 PM UTC

    The issue has now been resolved. Our financial institution has confirmed that their team will be working on clearing the queue of pending payments submitted during the incident.