Zepto Payments AU incident

NPP Service Notification - 14 October 2022

Critical Resolved View vendor source →

Zepto Payments AU experienced a critical incident on October 14, 2022 affecting NPP Transactions [Outbound], lasting 6h 24m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2022, 02:20 AM UTC
Resolved
Oct 14, 2022, 08:44 AM UTC
Duration
6h 24m
Detected by Pingoru
Oct 14, 2022, 02:20 AM UTC

Affected components

NPP Transactions [Outbound]

Update timeline

  1. investigating Oct 14, 2022, 02:20 AM UTC

    We are receiving reports of degraded performance affecting: - NPP Processing The team is investing in this as a matter of priority. Further updates will be provided as soon as made available.

  2. investigating Oct 14, 2022, 03:46 AM UTC

    We have identified that the degraded performance is affecting inbound and outbound NPP payments from within an upstream Financial Institutions environment. Further information will be posted here once known.

  3. investigating Oct 14, 2022, 04:34 AM UTC

    Further to NPP payment processing being affected, it has been advised that the connectivity issue is also affecting the sending and receiving of BECS files. - Users will see a delay in processing inbound and outbound NPP payments - DE payments if not processed by the Financial Institutions environment by the last cut-off time today may potentially be delayed We apologise for the inconvenience caused, we will provide an update with further information once know.

  4. investigating Oct 14, 2022, 05:39 AM UTC

    The ongoing effort by the Financial Institution to restore services is still in progress. We will provide an update with further information once we are advised.

  5. investigating Oct 14, 2022, 06:45 AM UTC

    We are still actively working with our Sponsoring Financial Institutions technical team to resolve this issue and the backlog. An update will be provided with further information as and when we are advised.

  6. investigating Oct 14, 2022, 07:40 AM UTC

    The upstream Financial Institutions connectivity issue has been identified and we are seeing NPP payments intermittently processing. We are currently monitoring our systems for a full recovery.

  7. resolved Oct 14, 2022, 08:44 AM UTC

    This incident has been resolved by our upstream Financial Institution and we can confirm that all pending outbound NPP payments have been processed. DE payment files have also been submitted prior to the end-of-day cut-off time. A PIR will be distributed by [email protected] within 2 business days. Apologies for the inconvenience this may have caused you today.