Zepto Payments AU incident
NPP Service Notification - 21 October 2022
Zepto Payments AU experienced a notice incident on October 21, 2022 affecting NPP Transactions [Outbound], lasting 7h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2022, 12:11 AM UTC
We are seeing reports of degraded performance affecting intermittent outbound NPP payments for one NPP Participant. Zepto is working internally and with any applicable external parties on identifying the root cause. Further updates will be provided on this page within an hour's time.
- monitoring Oct 21, 2022, 01:11 AM UTC
We are seeing payments processing since 11am (Sydney time) and are awaiting further information on the cause of the issue for the prior singular outbound payments to this NPP Participant that were affected. We will continue to monitor this issue.
- resolved Oct 21, 2022, 07:17 AM UTC
We have seen no further outbound NPP payments delayed for this NPP participant and we consider the issue to be resolved. Thank you for your extended patience during this matter and we apologise for the inconvenience to those affected by the intermittent delays.