Zepto Payments AU incident

Incident Awareness Update from Zepto - PayID maintenance and Account registrations

Minor Resolved View vendor source →

Zepto Payments AU experienced a minor incident on October 31, 2022 affecting Australia [API], lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2022, 03:58 AM UTC
Resolved
Oct 31, 2022, 05:55 AM UTC
Duration
1h 56m
Detected by Pingoru
Oct 31, 2022, 03:58 AM UTC

Affected components

Australia [API]

Update timeline

  1. investigating Oct 31, 2022, 03:58 AM UTC

    Dear Valued Zepto Customer, We have been notified by our Financial Institution that there are intermittent issues with PayID maintenance and account registrations. Incident Start: 31/10/2022, 02:34 PM (Sydney Time) They are investigating the incident as a high priority and will provide a further update as soon as possible.

  2. identified Oct 31, 2022, 05:10 AM UTC

    Dear Valued Zepto Customer, We have identified the issue and are currently working on a fix. We will provide a further update as soon as possible.

  3. resolved Oct 31, 2022, 05:55 AM UTC

    Dear Valued Zepto Customer, Today, 31st October, we were advised by our upstream Financial Institution that there was degraded performance affecting PayID maintenance and account registrations. This issue has now been resolved and PayID maintenance and account registrations are working as expected. As always, for any queries that need immediate attention, don’t hesitate to contact our Support Team through your portal, email us at [email protected] or contact your Zepto Account Manager directly. - Team Zepto