Zepto Payments AU incident

Impact to NPP real-time payments 9/02/2023

Zepto Payments AU experienced a minor incident on February 9, 2023 affecting NPP Transactions [Outbound], lasting 18m. The incident has been resolved; the full update timeline is below.

Started: Feb 09, 2023, 07:24 AM UTC
Resolved: Feb 09, 2023, 07:43 AM UTC
Duration: 18m
Detected by Pingoru: Feb 09, 2023, 07:24 AM UTC

Affected components

NPP Transactions [Outbound]

Update timeline

investigating Feb 09, 2023, 07:24 AM UTC

We have been advised by our upstream Financial Institution that there is degraded performance affecting intermittent NPP transactions. Further updates will be provided on this page within an hour's time or once further information is made available. Affected Region: AU
resolved Feb 09, 2023, 07:43 AM UTC

This incident has been resolved. We are seeing no further intermittent outbound NPP transactions delayed since 6:32pm AEDT and will continue to monitor. As always, for any queries that need immediate attention, don’t hesitate to contact our Support Team through your portal, email us at [email protected] or contact your Zepto Account Manager directly.