Zepto Payments AU incident

Impact to NPP real-time payments 17/04/2023

Minor Resolved View vendor source →

Zepto Payments AU experienced a minor incident on April 16, 2023 affecting NPP Transactions [Outbound], lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2023, 04:19 PM UTC
Resolved
Apr 18, 2023, 12:07 AM UTC
Duration
1d 7h
Detected by Pingoru
Apr 16, 2023, 04:19 PM UTC

Affected components

NPP Transactions [Outbound]

Update timeline

  1. investigating Apr 16, 2023, 03:19 PM UTC

    Dear Valued Zepto Customer, We have been advised by our upstream Financial Institution that there is degraded performance affecting intermittent NPP transactions. This is causing delays in receiving PayID payments and inbound NPP payments. Further updates will be provided on this page when made available.

  2. investigating Apr 16, 2023, 04:19 PM UTC

    Our financial institution is investigating the issue on its end. Affected Services: Intermittent issues affecting outbound NPP transactions and delays in receiving PayID payments. Further updates will be provided on this page when made available.

  3. identified Apr 16, 2023, 05:40 PM UTC

    Our financial institution is working on resolving the affected transactions. Affected Services: Intermittent issues affecting NPP transactions and delays in receiving PayID payments. Further updates will be provided on this page when made available.

  4. identified Apr 16, 2023, 06:17 PM UTC

    The majority of the affected services have been restored by our financial institution. The teams will be working on restoring the remaining services. Further updates will be provided on this page when made available.

  5. identified Apr 16, 2023, 07:21 PM UTC

    Our financial institution continues towards restoring the affected services. Further updates will be provided on this page when made available.

  6. identified Apr 16, 2023, 09:23 PM UTC

    Our financial institution continues to work to address the root cause. In the meantime, we will work with their teams to clear the backlog. Further updates will be provided on this page when made available.

  7. monitoring Apr 17, 2023, 03:30 AM UTC

    Our financial institution has confirmed that the issue has been resolved and all impacted services/systems have been restored. We continue to work through the backlog and the relevant merchants with delayed transactions have been contacted individually.

  8. resolved Apr 18, 2023, 12:07 AM UTC

    This incident has been resolved and all impacted services/systems have been restored. A PIR will be provided within 2 business days after we receive the original PIR from our financial institution. As always, feel free to reach out to the Zepto team, if you have any other questions or concerns.