Zepto Payments AU incident

Impact to NPP real-time payments 19/05/2023

Minor Resolved View vendor source →

Zepto Payments AU experienced a minor incident on May 19, 2023 affecting NPP Transactions [Outbound], lasting 34m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2023, 03:17 AM UTC
Resolved
May 19, 2023, 03:51 AM UTC
Duration
34m
Detected by Pingoru
May 19, 2023, 03:17 AM UTC

Affected components

NPP Transactions [Outbound]

Update timeline

  1. investigating May 19, 2023, 03:17 AM UTC

    We are seeing intermittent degraded performance affecting Outbound NPP payments. Zepto is working internally and with any applicable external parties on identifying the root cause. Further updates will be provided on this page within an hour's time. Affected Region: AU

  2. identified May 19, 2023, 03:44 AM UTC

    The affected institution is working on resolving this issue as a matter of priority. Further updates will be provided when made available.

  3. resolved May 19, 2023, 03:51 AM UTC

    This incident is now resolved and the affected pending payments are now cleared. As always, feel free to reach out to the Zepto team if you have any queries.