Impact to NPP real-time payments 10/06/2023

Update timeline

1. investigating Jun 10, 2023, 09:11 AM UTC

   We are seeing intermittent degraded performance affecting Outbound and Inbound NPP payments. Zepto is working internally and with any applicable external parties on identifying the root cause. Further updates will be provided on this page within an hour's time. Affected Region: AU

2. identified Jun 10, 2023, 10:04 AM UTC

   We have been advised by our upstream Financial Institution that there is degraded performance affecting outbound NPP transactions in their environment. Inbound payments are now processing as expected. - Users may not be able to Make A Payment (MAP), affected transactions will show as 'pending' Further updates will be provided on this page when made available.

3. identified Jun 10, 2023, 11:04 AM UTC

   Our Financial Institution is working on resolving the affected delayed Outbound transactions as a matter of priority. Further updates will be provided on this page when made available.

4. monitoring Jun 10, 2023, 12:09 PM UTC

   Our Financial Institution has advised that the issue has been resolved and all impacted services/systems have been restored. Newly created NPP Outbound MAP payments are processing as expected. We continue to work with them through the backlog and merchants with delayed transactions have been contacted individually. An update on the 'pending' Outbound MAP payments will be provided within an hour's time.

5. monitoring Jun 10, 2023, 01:05 PM UTC

   We are currently monitoring our 'pending' MAP Outbound transactions for a full recovery. Apologies for the extended delay whilst we are awaiting our Financial Institution to clear the backlog. A further update will be provided here within an hour's time.

6. monitoring Jun 10, 2023, 02:04 PM UTC

   We are working with our Financial Institution to resolve the remaining affected delayed Outbound transactions as a matter of priority. Further updates will be provided on this page when made available.

7. monitoring Jun 10, 2023, 03:05 PM UTC

   We are continuing to work with our Financial Institution to resolve the remaining affected delayed Outbound transactions as a matter of priority. A further update will be provided here within an hour's time.

8. monitoring Jun 10, 2023, 04:03 PM UTC

   We are still working with our Financial Institution to resolve the remaining affected delayed Outbound transactions as a matter of priority. Further updates will be provided on this page when made available.

9. monitoring Jun 10, 2023, 08:56 PM UTC

   We are continuing to work with our Financial Institution to resolve the remaining affected delayed Outbound transactions as a matter of priority. A further update will be provided here at 10am AEST.

10. monitoring Jun 11, 2023, 12:04 AM UTC

    We have received the final transaction statuses from our Financial Institution to resolve the remaining affected delayed Outbound transactions to an Accepted & Settled or Rejected state. Our team is continuing to work on the backlog, a further update will be provided here within an hour's time.

11. monitoring Jun 11, 2023, 01:02 AM UTC

    Our team is continuing to work on the backlog, a further update will be provided here within an hour's time.

12. resolved Jun 11, 2023, 01:48 AM UTC

    This incident has been resolved and all pending Outbound MAP payments have been processed. Again, we thank you for your patience and apologise for the delays experienced by those affected. A PIR will be distributed by [email protected] once issued by our Financial Institution. As always, please contact our Support Team for any questions or residual concerns.