Zepto Payments AU experienced a minor incident on June 25, 2023 affecting NPP Transactions [Outbound], lasting 7h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2023, 11:38 PM UTC
We are seeing reports of degraded performance affecting intermittent outbound NPP payments for one NPP Participant. A further update will be provided shortly.
- monitoring Jun 26, 2023, 12:27 AM UTC
The affected NPP Participant is still experiencing an outage that is affecting Inbound and Outbound NPP Payments. As a result of the incident, they have self suspended from the NPP until further notice. We have a small backlog of pending transactions that we will monitor and provide updates on until resolution.
- monitoring Jun 26, 2023, 01:40 AM UTC
The affected NPP Participant is still experiencing an outage that is affecting Inbound and Outbound NPP Payments. We will continue monitoring the small backlog of pending transactions and will provide updates until resolution.
- monitoring Jun 26, 2023, 03:32 AM UTC
The affected NPP Participant is still experiencing an outage that is affecting Inbound and Outbound NPP Payments. We will continue monitoring the small backlog of pending transactions and will provide updates until resolution.
- monitoring Jun 26, 2023, 04:58 AM UTC
The affected NPP Participant is still experiencing an outage that is affecting Inbound and Outbound NPP Payments. They remain self-suspended while they work through the restoration of services. The NPP Participant has advised the restoration activities are taking longer than expected and a further update will be provided as soon as possible.
- resolved Jun 26, 2023, 07:20 AM UTC
We can confirm that the affected NPP Participant has resumed some NPP services, and they are receiving and settling Outbound transactions as normal. Our small backlog of Outbound transactions (transactions submitted prior to the NPP Participant self-suspension) have been processed as expected.